Privacy Policy

At Health Well Care, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information to provide you with NDIS services and support:

Personal details such as your name, date of birth, address, phone number, and email address.
Health information, including medical history, disability details, and care requirements.
NDIS plan details, including funding arrangements and service preferences.
Emergency contact details.
Payment details for billing and invoicing purposes.
Communication records, including emails, phone calls, and correspondence.

2. How We Collect Your Information

We collect your personal information through the following methods:

Directly from you during consultations, phone calls, emails, or when you fill out forms on our website.
From authorized representatives, such as parents, guardians, or support coordinators.
From third parties with your consent, including healthcare providers and the NDIS.

3. How We Use Your Information

Your personal information is used to:

Provide you with personalized NDIS services and support.
Manage your care plans and service agreements.
Communicate with you regarding your services and updates.
Process payments and issue invoices.
Comply with legal and regulatory requirements under the NDIS framework.
Improve our services and tailor them to your needs.

4. Disclosure of Your Information

We may share your personal information with:

Authorized representatives, such as parents, guardians, or support coordinators.
NDIS Commission and other regulatory bodies, if required by law.
Healthcare providers and specialists involved in your care.
Third-party service providers who assist us in delivering services, such as IT support, payment processors, or translators.
Emergency services in case of an urgent situation.

We will not disclose your information to third parties for marketing purposes without your consent.

5. How We Protect Your Information

We take the security of your personal information seriously. Measures include:

Storing electronic records in secure, password-protected systems.
Restricting access to personal information to authorized staff only.
Implementing encryption and firewall protections for online data storage.
Regularly reviewing and updating our security protocols.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate or incomplete.
Withdraw your consent for us to collect, use, or disclose your information (subject to legal obligations).
Lodge a complaint if you believe we have breached your privacy.

To exercise these rights, please contact us using the details below.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, we securely destroy or de-identify your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy regularly to stay informed.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Email: [email protected]

Phone: +61 410 087 226