Can I change NDIS provider? Many participants eventually ask this question after feeling stuck or unsupported. The good news is yes — you have the right to change providers at any time. But while the answer is simple, the process is often misunderstood. In this guide, we’ll share five key things you must know about switching NDIS providers, your rights, and how to make the change smoothly.
1. You don’t have to wait for a plan review
A common myth is that you can only change providers during your annual NDIS plan review. In reality, you can make the switch at any time. The principle of choice and control means you are never locked in. If your current provider isn’t meeting your needs, you don’t need to “wait it out.” Starting the process early prevents wasted months and funding that doesn’t deliver outcomes.
2. Check your service agreement for notice periods
Most providers include a notice period in the service agreement, usually between 7 and 28 days. This doesn’t stop you from engaging a new provider straight away — it just means you need to formally end the old agreement. A short email or letter is enough. Ask your provider to close any active service bookings on the NDIS portal so your new provider can start smoothly. Keeping a written record is always wise.
Example: Amit thought he had to wait until his next plan review. When we checked his agreement, it only required 14 days’ notice. Together, we drafted the exit email and arranged two new provider meetings. He transitioned successfully in under three weeks.
3. Your rights are protected under the NDIS
Some participants worry the NDIS will see them as “difficult” if they change providers. Others fear their funding will be at risk. Neither is true. The NDIS is designed so that participants can choose who delivers their supports. Providers are required to respect your decision to leave, and the NDIS Commission protects your right to raise concerns if you feel pressured to stay.
This also means you can change providers more than once if needed. Many participants move two or three times before finding the right fit. Your journey is unique, and your provider should match your needs — not the other way around.
4. Support coordinators and LACs can help you transition
Changing NDIS providers doesn’t mean you’re alone in the process. Your support coordinator or LAC (Local Area Coordinator) can guide you through each step. They can help you:
- Review your service agreement for exit terms
- Document your needs and goals before engaging a new provider
- Ensure your funding categories remain available
- Prepare supporting evidence for future plan reassessments
With the right guidance, most transitions are completed within 2–4 weeks. This is far quicker than most participants expect, and it prevents gaps in service delivery.
5. Choosing the right provider makes all the difference
The final step is selecting a provider who will truly support you. When interviewing potential providers, ask questions like:
- How will you help me use my funding effectively?
- What is your process for urgent issues?
- How often will we check in?
- How do you ensure my voice guides decisions?
A strong provider will offer transparency, responsiveness, and genuine partnership. At Health Well Care, we use a simple transition checklist — notice, service booking closure, and first-session date — so nothing slips through. More importantly, we focus on relationships where you feel seen and supported from the start.
How Health Well Care can support your change
If you’re asking “Can I change NDIS provider?”, you may already sense it’s time. At Health Well Care, we walk beside you through every step of the transition. We respect your pace, explain the process clearly, and ensure continuity of care without gaps. Whether it’s support coordination, plan navigation, or simply someone who listens, our team is here to make your NDIS journey easier.
- Explore our Support Coordination services
- Contact us today for a conversation about your options